Front Desk Representative

3 days ago


Jackson, Mississippi, United States Springboard Hospitality Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Springboard Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities
  • Register guests, make and modify reservations, and process guest check-ins
  • Provide accurate and timely information about hotel features, services, and amenities
  • Handle guest requests, complaints, and problems in a professional and courteous manner
  • Maintain accurate records and reports, including guest history files and room availability
  • Work collaboratively with the front office team, sales team, and other departments to ensure seamless guest service
Requirements
  • 1+ year of experience in a related position, preferably in a hotel or hospitality setting
  • Advanced knowledge of computer software, including Microsoft Office and hotel management systems
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Availability to work a variety of shifts, including weekends and holidays
What We Offer

As a Front Desk Agent with Springboard Hospitality, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to providing a positive and supportive work environment, where you can thrive and reach your full potential.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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