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Digital Workplace Enablement Specialist

2 months ago

Sunnyvale, California, United States Della Infotech Full time
Job Title: Microsoft 365 Enablement Lead, Digital Workplace

This is a key role in driving adoption of digital workplace technologies to increase workforce digital dexterity and productivity. The successful candidate will be responsible for managing workplace enablement processes focused on ensuring that employees have the motivation, permission, and knowledge to fully exploit Microsoft 365 Applications and Services.

Main Responsibilities:
  • Define and lead digital workplace enablement strategy and processes for M365 Applications.
  • Identify, monitor, publish, and manage goals and measurements to show digital workplace enablement impact.
  • Coordinate multi-channel communications campaigns to drive technology adoption.
  • Collaborate with various digital workplace stakeholders.
  • Oversee the creation, management, and awareness of the centralized repository of technology enablement resources.
  • Facilitate or oversee enablement and awareness events.
  • Partner with Digital Workplace operations, engineering, and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions.
  • Actively participate in the digital workplace steering committee.
  • Connect with line-of-business leaders to ensure participation in their events and team meetings.
  • Monitor emerging technology trends and leverage workplace analytics or digital employee experience management tools to ensure initiatives are driven by objective data.
  • Oversee a network of enablement agents and champions, facilitate knowledge sharing, and collaboration across the enterprise through regular engagement.
  • Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies.
Must-Have Skills:
  • Expert-level power user skills for M365 applications and services.
  • Ability to conduct interviews to understand various business teams' activities that require collaboration and come up with solutions and workflows.
Experience and Qualifications:
  • 5+ years in IT or organizational change management.
  • Experience conducting training for M365 Applications.
  • Working knowledge of establishing and measuring goals and KPIs on an overall program and individual use case level.
  • Proven ability to create business cases and ensure support from C-level executives and business partners.
  • Proven financial management skills with operational budget tasks.
  • Strong working knowledge of enterprise IT services, technologies, and processes.
  • Awareness of workplace analytics or digital employee experience management tools.
Competencies:
  • Pragmatic and detail-oriented.
  • Influence.
  • Business-results orientation.
  • Enablement mindset.
  • Change Management.
  • Leadership.
  • Interpersonal skills.
  • Communication.
  • Analytical and problem-solving abilities.
  • Presence or 'gravitas.'
  • Fearlessness.
  • Flexibility.
  • Digital dexterity.
  • Vision.
Education:
  • Bachelor's Degree or equivalent work experience.