Customer Service Representative
2 weeks ago
Job Summary
The Customer Relations Specialist will be responsible for providing exceptional customer service and nurturing customer relationships between customers and the company. This role will involve processing customer requests and inquiries, responding to quotes and orders, and resolving customer issues in a timely and professional manner.
Key Responsibilities
- Process customer requests and inquiries, including quotes and orders
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Administer customer purchase orders, including accepting and entering orders, conducting purchase order reviews, and communicating with customers
- Interact with staff to remedy or address customer situations, including checking status of engineering documentation and resolving accounting problems
- Promptly follow up on quotes and gain orders
Requirements
- Associate's Degree
- 5-8 years of experience in customer service or inside sales
- Microsoft Office (Outlook, Word, Excel) and web proficiency
- Ability to read and interpret company manuals and customer requests or requirements
- Ability to write routine reports and correspondence, as well as effectively speak to customers, vendors, and employees of the organization
Work Environment
Office-based
Direct Reports
No direct reports
Physical Requirements
Regularly required to sit, stand, talk or hear; required to walk and use hands to finger, handle or feel; see clearly close up along with depth and distance perception
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