Financial Aid Specialist

12 hours ago

Tacoma, Washington, United States Tacoma Community College Full time
Job Title: Financial Aid Specialist

We are seeking a highly skilled and detail-oriented Financial Aid Specialist to join our team at Tacoma Community College. As a key member of our financial aid team, you will play a critical role in ensuring that students receive the financial assistance they need to succeed.

Job Summary:

The Financial Aid Specialist will be responsible for reviewing and evaluating financial aid applications, determining financial need, and packaging financial aid awards. You will also provide consultation and direct customer service to students, staff, and faculty, communicating detailed financial aid and program information to internal and external customers.

Key Responsibilities:
  • Review and evaluate financial aid applications, determine financial aid eligibility for federal and state aid, package awards, and utilize professional judgment.
  • Analyze and evaluate files by applying extensive knowledge of regulations for determining eligibility and need based on application data, FAFSA comments, federal database matches, and academic progress requirements.
  • Prevent over-awards of financial aid by ensuring timely and accurate review of all aid types prior to awarding need-based or other financial resources.
  • Counsel students by providing excellent customer service, demonstrating empathy, listening attentively to questions and concerns, responding professionally to hostility, communicating clearly with native and non-native English speakers, and exercising professionalism and discretion in all communications and actions.
  • Provide consultation and directly assist students in resolving eligibility issues and application difficulties in all financial aid programs.
  • Maintain the confidentiality of student files and records per FERPA guidelines.
  • Provide various office functions during a daily scheduled shift at the front counter by providing direct assistance, including answering phones, emails, and questions from walk-in students and the general public in an accurate and timely manner.
  • Provide clear explanations of complex and technical information.
  • May review various types of appeals submitted by students, such as Satisfactory Academic Progress, Time Limit, Income Revisions, and make necessary professional judgment decisions.
  • May conduct outreach events to educate students and the community about financial aid and scholarship programs.
  • Provide assistance at the front counter during scheduled shifts and when needed.
  • May assist with and/or manage loan processing, Pell/COD processing, office budget, SAP (satisfactory academic progress) processing, state aid processes and reporting, Return of Title IV funds (R2T4), disbursements, specialized financial aid processing (Bachelor's, Study Abroad, Second Chance Pell, consortiums), Scholarships (Foundation, State, and external), Workforce awards, Veterans office.
  • Perform other duties as assigned to support the team in achieving its service objectives.
Qualifications:
  • Associate's degree from an accredited college or university.
  • Two years' experience working in a financial aid office or related office experience.
  • OR equivalent education and/or experience.
  • Strong oral, written, and interpersonal communication skills.
Preferred Qualifications:
  • Intermediate word processing, spreadsheet, and database software skills.
Conditions of Employment:
  • Successful completion of a criminal history background check prior to employment.
The Successful Candidate Will Demonstrate:
  • Excellent customer service skills, including building and maintaining internal/external customer satisfaction.
  • Ability to research and pay close attention to detail.
  • Ethics, integrity, confidentiality, and sound professional judgment.
  • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
  • The ability to work efficiently and effectively in a detailed and deadline-oriented high-pressure environment.
  • Experience working with diverse populations and providing complex services.
  • Excellent communication skills, both oral and written, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.
  • Excellent organizational skills and interpersonal skills.
  • Commitment to maintaining strict confidentiality.
  • Detail-oriented; innovative, accountable, and poised in a fast-paced team-oriented environment.
  • Ability to be accurate, timely, and very detail-oriented.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and prioritize work flow with multiple high-priority deadlines.

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