Service Advisor

2 weeks ago

Arnold, Missouri, United States Plaza Tire Service Full time
Overview

Plaza Tire Service, a leading provider of tire and automotive services, is seeking a highly skilled and customer-focused Sales and Service Advisor to join our team at our Arnold, MO store.

As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by the company, while providing exceptional customer service and ensuring a positive experience for our customers.

Responsibilities
  • Provide prompt and courteous service to customers, both in person and over the phone.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services and products based on customer needs and company standards.
  • Communicate clearly and effectively with customers, providing updates on service status and ensuring customer satisfaction.
  • Follow company procedures for cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements
  • Possess a current, valid driver's license.
  • High school diploma or equivalent required.
  • Prior experience as a Service Advisor is helpful, but not required.
  • Minimum of 3 years of work experience in sales, customer service, or an automotive-related field.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Ability to work a minimum of five days, including weekends.
Benefits
  • Competitive weekly pay.
  • Tuition reimbursement, up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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