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Customer Service Representative Senior

2 months ago


Raleigh, North Carolina, United States Frontier Auto Parts Full time
Senior Customer Service Representative

Frontier Auto Parts, a leading aftermarket auto parts distributor, is seeking a seasoned Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, managing and leading other team members, and ensuring seamless order processing.

Key Responsibilities:
  • Manage and lead a team of customer service representatives
  • Address complex customer issues and concerns
  • Create and process orders with accuracy and efficiency
  • Check part availability and pricing to ensure customer satisfaction
  • Follow up with customers to clarify order details and provide status updates
  • Process returns and payments in a timely and professional manner
Requirements:
  • Experience in customer service, management, and/or auto part distribution
  • Spanish-speaking preferred, but not required
  • Excellent communication and teamwork skills
  • Computer proficiency and ability to navigate screens
  • Auto parts knowledge a plus, but not required (training provided)
  • Ability to pass a background check
What We Offer:
  • Competitive pay based on experience and fit
  • Weekly pay, PTO, medical, dental, vision, and other great benefits