Customer Service Associate

3 weeks ago


Richardson, Texas, United States VSL Employee Co LLC Full time
Concierge Job Description

Vitality Living is seeking a Part-Time Concierge to join our team at Appletree Court Assisted Living. As a Concierge, you will be the first point of contact for residents and their families, providing exceptional customer service and ensuring a warm welcome.

Key Responsibilities:
  • Manage the reception desk and perform administrative duties with a high level of accuracy and efficiency.
  • Respond to inquiries and concerns from residents and their families in a professional and empathetic manner.
  • Handle emergency situations calmly and effectively, prioritizing resident safety and well-being.
  • Organize and distribute incoming mail to ensure timely delivery.
  • Participate in onboarding and training sessions to stay up-to-date on company policies and procedures.
Requirements:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills essential.
  • Ability to work effectively in a fast-paced environment.
  • Patience, tact, and a cheerful disposition necessary when interacting with residents.
Benefits:
  • Competitive hourly rate ($15-$18 per hour). Estimated annual salary: $30,000 - $35,600 (based on 20 hours/week).
  • Monthly and quarterly attendance bonuses.
  • 401(k) retirement plan.

Vitality Living values diversity, equity, and inclusion, offering an equal opportunity employment experience where everyone can thrive and belong.



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