Sales and Service Associate

1 week ago


Richardson, Texas, United States Smart AutoCare Full time
About Us:
Smart AutoCare is a leading provider of automotive warranty administrative services based in Richardson, Texas. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients and employees alike.

Job Description:
This is an exciting opportunity for individuals who are passionate about working in a fast-paced environment and making a difference in people's lives. As a Sales and Service Associate, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:
  • Answering calls: Respond to inbound calls and address customer inquiries in a professional and efficient manner.
  • Providing information: Offer information about products and services, and explain new features to customers.
  • Resolving issues: Evaluate problems and complaints, research answers, and provide solutions.
  • Following up: Follow up on calls to ensure customer satisfaction.

Requirements:
  • High school degree or equivalent.
  • Strong active listening and verbal-communication skills.
  • Proficiency in problem-solving.
  • Time management and attention to detail.
  • Expertise in conflict resolution.

Salary: $45,000 - $55,000 per year, depending on experience.
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