Sales and Service Associate
1 week ago
Smart AutoCare is a leading provider of automotive warranty administrative services based in Richardson, Texas. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients and employees alike.
Job Description:
This is an exciting opportunity for individuals who are passionate about working in a fast-paced environment and making a difference in people's lives. As a Sales and Service Associate, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Answering calls: Respond to inbound calls and address customer inquiries in a professional and efficient manner.
- Providing information: Offer information about products and services, and explain new features to customers.
- Resolving issues: Evaluate problems and complaints, research answers, and provide solutions.
- Following up: Follow up on calls to ensure customer satisfaction.
Requirements:
- High school degree or equivalent.
- Strong active listening and verbal-communication skills.
- Proficiency in problem-solving.
- Time management and attention to detail.
- Expertise in conflict resolution.
Salary: $45,000 - $55,000 per year, depending on experience.
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