Senior Associate, Account Operations Specialist

4 days ago

Albuquerque, New Mexico, United States KPMG Full time
Account Operations Senior Associate

KPMG is a leading professional services firm that provides audit, tax, and advisory services to organizations in various industries. We are committed to delivering exceptional results for our clients and fostering a culture of innovation, inclusivity, and individual development.

Job Summary

We are seeking a highly skilled Senior Associate, Account Operations to join our Market Development organization. The successful candidate will be responsible for collaborating with account team leadership to assist with operational functions, developing and executing account processes, and ensuring compliance with client requirements.

Key Responsibilities
  • Collaborate with account team leadership to assist with operational functions, including process development and execution.
  • Develop and implement account processes to meet business operational needs and ensure compliance with client requirements.
  • Prioritize risk mitigation by ensuring adherence to client Master Services Agreement (MSA), regulatory, and compliance requirements.
  • Take ownership of operational processes, implementing workflow enhancements to achieve operational excellence.
  • Assume responsibility for various aspects, including account strategy, business development, account reporting, MSA compliance, member firm requirements, team organization, collaboration, and communication.
  • Partner with account leadership to standardize operational processes and implement enhancements.
  • Assist with the implementation and integration of client Vendor Management Systems (VMS).
  • Provide direction/oversight to junior AO resources to ensure effective operations, collaboration, and information sharing.
  • Manage Contractor Labor Programs.
  • Coordinate responses to member firm inquiries.
  • Build and maintain relationships with client vendor management and/or procurement function to optimize contracting.
  • Contribute to new account team onboarding, onboarding collateral creation, and collaboration platform maintenance.
  • Ensure business continuity of account processes and resources.
  • Leverage appropriate firm tools and resources for accurate and timely reporting.
  • Manage account reporting, including pipeline, financial planning, engagement tracking, and responses to client requests for information.
  • Coordinate response to other required KPMG or client-required reporting.
  • Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates, and rate card(s).
  • Ensure compliance with MSA requirements (Information Protection Plan, Web Controls, and so on).
  • Facilitate responses to client requests, audits, and risk assessments.
  • Assist with risk management activities.
Requirements
  • Minimum three years of recent experience in one or more business-related areas, including processing of large data sets, project coordination and management, and business operations management.
  • Bachelor's degree from an accredited college/university in business administration, finance, or a related field; Master's degree from an accredited college/university preferred.
  • Exceptional communication, interpersonal, organizational, problem-solving, and analytical skills.
  • Ability to proactively manage upwards.
  • Strong project management skills with the capability to manage concurrent projects, prioritize multiple tasks, and apply proactive and creative approaches leveraging firm tools and resources.
  • Solid critical thinking and issue resolution skills, with a drive to tackle complex challenges and offer effective solutions.
  • Deep understanding of different business functions and engage, as needed.
  • Skilled in assessing end-to-end processes, identifying gaps, proposing solutions, and overseeing implementation.
  • Able to train and supervise the work of onshore and offshore resources.
  • Effective time management skills and aptitude to effectively manage stakeholder expectations and delegate.
  • Ability to exercise independent judgment to make day-to-day decisions.
  • Excellent presentation skills with the ability to summarize and analyze large data sets for leadership review.
  • Proficient in Microsoft Office and data analysis/reporting in Excel is required.
  • Experience with collaboration platforms, Customer Relationship Databases, and Vendor Management Systems is preferred.
Preferred Time Zones

PST, MST, CST.

Benefits

KPMG offers a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".

KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

The attached link contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring laws.

No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites, or KPMG events, except when mandated by federal, state, or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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