Customer Service Representative

3 weeks ago


Greencastle, Indiana, United States Amanda Procenti - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to understand their needs and provide personalized service.
    • Follow up with customers as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
  • Anticipate and Meet Customer Needs
    • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
    • Proactively identify and address customer concerns to ensure their satisfaction.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Effective Communication Skills
    • Communicate effectively with customers and other team members to ensure seamless service delivery.
  • Problem-Solving and Adaptability
    • Proactively identify and address customer concerns to ensure their satisfaction.
    • Adapt to changing customer needs and priorities to ensure exceptional service delivery.
  • Performance Goals
    • Meet or exceed performance goals to drive business growth and customer satisfaction.
Benefits
  • Hourly Pay Plus Commission/Bonus
    • Competitive hourly pay plus commission/bonus structure to drive business growth and customer satisfaction.
  • Growth Potential/Opportunity for Advancement
    • Opportunity for advancement within our office to drive career growth and development.
  • Paid Time Off
    • Competitive paid time off (vacation and personal/sick days) to ensure work-life balance.
  • Valuable Career-Building Experience
    • Gain valuable experience in the insurance industry to drive career growth and development.


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