Customer Service Representative

3 weeks ago


Greencastle, Indiana, United States VetJobs Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Professional to join our team at VetJobs. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Operate and optimize pre-defined tools, applications, and data bases/data management systems.
  • Create reports and communicate results to various internal and/or external stakeholders.
  • Provide support to pre and post shipment inquires, warranty issues and other related support to customers.
  • Assist in resolving customer problems and applies problem-solving skills to deal with most situations.
  • Coordinate activities with other CSRs and other departments to find the appropriate solution.
  • Provide quick, detailed, and effective answers to customer inquiries.
  • Escalate queries and concerns, as necessary.
  • Provide Support on other projects as directed by the Customer Service Team lead, Supervisor or Manager.
Requirements
  • Interpersonal and customer service skills.
  • Excellent oral and written communication skills.
  • Must be independent and capable of effective time management.
  • Ability to adapt for each customer.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Attentiveness and patience.
  • Ability to find the positive in any situation.
Preferred Qualifications
  • Bachelor's degree preferred or equivalent combination of education, training, and experience.
  • Semi-Technical knowledge of Busway, Lighting Panel, and Switchboard products.
  • Proficient with Excel and other databases/data systems.
About VetJobs

VetJobs is a leading provider of customer service solutions to the manufacturing industry. We are committed to delivering exceptional customer service and support to our clients. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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