Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Professional to join our team at VetJobs. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Operate and optimize pre-defined tools, applications, and data bases/data management systems.
- Create reports and communicate results to various internal and/or external stakeholders.
- Provide support to pre and post shipment inquires, warranty issues and other related support to customers.
- Assist in resolving customer problems and applies problem-solving skills to deal with most situations.
- Coordinate activities with other CSRs and other departments to find the appropriate solution.
- Provide quick, detailed, and effective answers to customer inquiries.
- Escalate queries and concerns, as necessary.
- Provide Support on other projects as directed by the Customer Service Team lead, Supervisor or Manager.
- Interpersonal and customer service skills.
- Excellent oral and written communication skills.
- Must be independent and capable of effective time management.
- Ability to adapt for each customer.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and/or emails daily.
- Attentiveness and patience.
- Ability to find the positive in any situation.
- Bachelor's degree preferred or equivalent combination of education, training, and experience.
- Semi-Technical knowledge of Busway, Lighting Panel, and Switchboard products.
- Proficient with Excel and other databases/data systems.
VetJobs is a leading provider of customer service solutions to the manufacturing industry. We are committed to delivering exceptional customer service and support to our clients. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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