Engagement Coordinator

2 weeks ago

San Luis Obispo, California, United States HomeGoods Full time
Job Title: Engagement Coordinator

At HomeGoods, we're always looking for talented individuals to join our team. As an Engagement Coordinator, you'll play a key role in promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities:
  • Promote a highly satisfied customer experience through excellent customer service skills
  • Drive customer loyalty through programs and initiatives
  • Address customer concerns and issues promptly
  • Train and mentor associates on policies and procedures
  • Provide recognition and constructive feedback on cashier performance
  • Maintain and monitor cash controls, including change funds
  • Adhere to all labor laws and meal and break period policies
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor all frontline equipment and communicate issues to management
  • Execute and adhere to company directives
  • Maintain and uphold merchandising standards within the queue-line
  • Adhere to all operational, merchandise, and loss prevention policies and procedures
  • Ensure proper and timely handling of damages and mark out of stock
  • Promote a safe environment and report any safety hazards in the store
Requirements:
  • High school graduate or equivalent degree preferred
  • Available to work flexible schedules, including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with or without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register and handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred
Benefits:

HomeGoods offers a range of benefits to our associates, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) associate contributions
  • Child care and cell phone discounts
  • Pet and legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for:

  • 401(k) match
  • Medical, dental, and vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short and long-term disability
  • Paid parental leave
  • Paid holidays, vacation, and sick leave
  • Auto and home insurance discounts
  • Scholarship program
  • Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $18.00 to $18.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges, and new ways to make a house a home. Our products add little, special touches to customers' lives, and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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