Access Control Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled and detail-oriented Access Control Specialist to join our team at Big Sky Resort. As an Access Control Specialist, you will play a critical role in ensuring the smooth operation of our lift access systems and providing exceptional guest experiences.
Key Responsibilities:
- Respond to phone and radio calls from the Ticket Checking team to resolve access issues in a professional and timely manner.
- Diagnose and resolve ticket or pass issues, and maintain accurate records of all interactions.
- Monitor gate activity and proactively address any potential pass errors to prevent issues from arising.
- Run reports to identify potential pass errors and take corrective action as needed.
- Develop a thorough understanding of all lift access products, including how to sell and return them, and how they function in the RTP sales platform.
- Stay up-to-date on Big Sky Mountain Sports products, mountain terrain, area services, activities, and events.
- Provide excellent customer service to guests via phone and email, answering questions and resolving issues in a professional and courteous manner.
- Stay informed about daily snow and grooming reports to ensure accurate information is provided to guests.
- Perform a few hours of outdoor work each week, as needed.
- Bring tickets that require reprints to the lift.
- Be flexible and willing to adapt to changing circumstances, and maintain a fun, friendly, and professional attitude with all guests.
Requirements:
- Previous experience working directly with guests is essential, as you will be interacting with a variety of guests and resolving issues in a fast-paced environment.
- Ability to remain composed and professional during challenging interactions is crucial.
- Previous employment at a resort, cash handling, and point-of-sale experience are preferred.
- A novice level understanding of Microsoft Excel is required.
Benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties.
- Discounted vouchers for skiing at Big Sky Resort for friends and family.
- Discounted ski/snowboard rentals with a free employee lesson.
- 25%-50% off F&B and Retail at all Boyne outlets.
- Eligibility for affordable Team Member Housing.
- Lodging discounts for friends and family.
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass.
- Wellness Day and Eligibility for PTO.
- Monthly employee events.
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