Director of Performance Excellence

1 week ago

Billings, Montana, United States Billings Clinic Full time
Executive Director Performance Improvement Office

We are seeking a seasoned executive to lead our Performance Improvement Office, driving strategic initiatives and accelerating performance excellence across our organization.

About Us

Billings Clinic is a leading healthcare system serving Montana, Wyoming, and the western Dakotas. As a community-owned, not-for-profit organization, we are committed to delivering exceptional quality care and fostering a culture of kindness, safety, and courage.

Job Summary

The Executive Director will lead our Performance Improvement Office, responsible for deploying our strategic and operational plan, and driving performance improvement and engagement at all levels of the organization.

Key Responsibilities
  • Collaborate with our Executive Team to distill annual goals based on system-level and business unit performance requirements.
  • Develop and facilitate a process to prioritize and implement projects based on expected timelines.
  • Lead and manage the 90-Day planning process to deploy goals and projects down to front-line managers and staff.
  • Develop and maintain our enterprise-wide measurement and performance infrastructure to measure progress toward annual goals.
  • Lead large cross-functional teams and projects to ensure integration of new business initiatives within processes and systems.
  • Facilitate the development of operational and support infrastructure for complex organization projects that span across multiple departments and/or functions.
  • Provide project management and facilitation with operational leaders to achieve outcomes.
  • Develop and maintain annual operational budget and measurement tools to monitor fiscal, productivity, and quality indicators.
  • Ensure effective processes are in place to foster open lines of communication with leadership, physicians, and staff relating to organizational change.
Requirements
  • Minimum 4-year Bachelor's Degree in Business or Healthcare Administration, or related degree.
  • Preferred Graduate Degree in Master of Business Administration or Healthcare Administration.
  • 5 years of successful experience in a leadership role focused on operations, change management, performance improvement practices, and organizational goal development and implementation.
Benefits

We offer a comprehensive and competitive benefits package to all full-time employees, including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

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