Freight Operations Coordinator
6 days ago
Job Summary
Uber Freight is seeking a highly motivated and organized Freight Operations Coordinator to join our team. In this role, you will play a key part in ensuring that customer shipments are delivered on time and provide exceptional customer service.
About the Role
The primary responsibility of the Freight Operations Coordinator is to process shipment entries, lead timely performance objectives, and maintain consistent and professional communication with customers and carriers.
Key Responsibilities
- Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g., loaded pick-up, delivery, empty, etc.
- Set up new Receivers, vendors, and supplier's locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
- Correspond with customer and carrier regarding detention and other accessorial information
- Set up new customer and vendor users on the Transportation Management System
- Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- 0-1 years of customer service experience
Preferred Qualifications
- Customer Service background
- Knowledge of the freight industry
- B basic proficiency with Microsoft Office Suite
Estimated Salary
$50,000 - $70,000 per year
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