Customer Service Representative

6 days ago


Honolulu, Hawaii, United States The Cigna Group Full time

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, specializes in creating pharmacy, care and benefit solutions to improve health and increase vitality. We consistently innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Main Job Responsibilities:

  • Help patients comprehend their pharmacy benefits by utilizing knowledge gained from training, problem-solving skills, and added support from your team to answer patient calls effectively.
  • Utilize expert listening skills to address patient questions and concerns empathetically and document all interactions while on calls.
  • Assist patients with prescription refills, scheduling shipments, and addressing billing inquiries.

Required Skills and Qualifications:

  • High School Diploma / GED required
  • 1 year of relevant call center experience preferred
  • 1 year Previous medical insurance or pharmacy experience preferred
  • General PC knowledge including Microsoft Office and outlook
  • Excellent communication skills (verbal and written)
  • Empathetic and genuine customer service skills

Benefits:

  • A comprehensive range of benefits, focusing on supporting your whole health
  • Starting on day one, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs
  • 401(k) with company match
  • Company-paid life insurance
  • Tuition reimbursement
  • A minimum of 18 days of paid time off per year and paid holidays

Salary Information:

We anticipate offering an hourly rate of $17-$18 USD, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.



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