Customer Service and Support Representative
5 days ago
About the Role
We are seeking a skilled Customer Service and Support Representative to join our team in Honolulu, HI. This is a fully onsite position that requires excellent communication and interpersonal skills.
Responsibilities
- Manage difficult or emotional client situations with empathy and professionalism.
- Respond promptly to client needs and solicit feedback to improve service.
- Utilize multiple company database programs to research and resolve complex issues relating to benefit information, claims adjudication, eligibility verification, prior authorization, and other TPA processes.
- Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution.
- Educate external customers about Verdegard's roles and responsibilities.
Requirements
- Good customer service skills in any setting, with at least one year of recent experience.
- Ability to work independently and as part of a team, with strong data entry and communication skills.
- Bilingual abilities are a plus.
Benefits
- Competitive salary range: $19.00 - $19.00 per hour.
- A comprehensive benefits package including medical, dental & vision, critical illness, accident, and hospital insurance.
- A 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability insurance.
- A Health Spending Account (HSA).
- Transportation benefits.
- An Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients across North America, Europe, and Asia.
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