Current jobs related to Customer Service Representative - Yankton, South Dakota - NorthWestern Energy

  • Customer Service Representative

    2 months ago

    Yankton, South Dakota, United States Hy-Vee Full time

    Hy-Vee Key Responsibilities:Weigh and process postal packages, mail, and Western Union orders.Process certified, express, UPS, registered, and insured mail.Sell money orders, cash payroll, personal, ADC, and social security checks.Sign on and off the postal register, break it down, and turn it off.Send faxes for customers and count coupons.About the...

  • Customer Service Representative

    4 weeks ago

    Yankton, South Dakota, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...

  • Customer Service Representative

    3 weeks ago

    Yankton, South Dakota, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 months ago

    Yankton, South Dakota, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Yankton, South Dakota, United States Hy-Vee Full time

    Customer Service Clerk at Hy-VeeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Clerk at Hy-Vee. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 month ago

    Yankton, South Dakota, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service Rep Job DescriptionWe are seeking a skilled Customer Service Rep to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm...

  • Customer Service Representative

    2 weeks ago

    Yankton, South Dakota, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job SummaryThis is a part-time position at Store #3016, where you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure maximum client...

  • Member Services Representative

    3 weeks ago

    Yankton, South Dakota, United States Explorers Federal Credit Union Full time

    Member Services Representative I Full TimePosition:Member Services Representative I Full Time At Explorers Federal Credit Union, we're dedicated to delivering exceptional service and support to our members. We strive to create a welcoming environment that fosters growth, trust, and community.We're seeking a dedicated individual who shares our passion for...

  • Financial Services Representative

    1 month ago

    Yankton, South Dakota, United States Spieldenner Financial Group Full time

    Job SummaryWe are seeking a highly motivated and results-driven individual to join our team as a Financial Services Representative. As a key member of our sales team, you will be responsible for building relationships with clients, identifying their financial needs, and providing personalized solutions to meet those needs.Key ResponsibilitiesDevelop and...

  • Member Services Representative I Full Time

    3 weeks ago

    Yankton, South Dakota, United States Explorers Federal Credit Union Full time

    Member Services Representative I Full TimeAbout the Role:We are seeking a highly motivated and customer-focused Member Services Representative I to join our team at Explorers Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service and support to our members, ensuring their needs are met and exceeded.Key...

  • Healthcare Representative

    3 weeks ago

    Yankton, South Dakota, United States Avera Full time

    Avera Job OpportunityAre you looking for a rewarding career in healthcare? Avera is seeking a Patient Service Representative to join our team!Key Responsibilities:Answering telephone calls and greeting patientsCreating and updating patient and insurance information in the systemVerifying and analyzing health insurance benefitsAccepting co-payments and...

  • Route Sales Representative

    3 weeks ago

    Yankton, South Dakota, United States FRITO LAY Full time

    Job Title: Route Sales RepresentativeFrito-Lay is seeking a highly motivated and detail-oriented Route Sales Representative to join our team. As a Route Sales Representative, you will be responsible for delivering, selling, and merchandising Frito-Lay's products to local stores, including gas stations, dollar stores, and large grocery stores.Key...

  • Service Center Director

    4 weeks ago

    Yankton, South Dakota, United States Valvoline Instant Oil Change Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Center Manager to lead our team at Valvoline Instant Oil Change. As a Service Center Manager, you will be responsible for the overall operation of our service center, including hiring, training, and developing a team of technicians and customer service representatives. You will also be...

  • Customer Service Team Member

    2 weeks ago

    Yankton, South Dakota, United States Taco John's - Murray 5G, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced cook or fast food professional to join our team at Taco John's in Yankton. As a key member of our kitchen team, you will be responsible for preparing and cooking a variety of menu items to meet the high standards of our customers. If you have a passion for cooking and a strong work ethic, we...

  • Cashier & Front End Services Representative

    3 weeks ago

    Yankton, South Dakota, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a critical role in providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service by greeting, thanking, and assisting customers in a...

  • Route Sales Representative

    2 weeks ago

    Yankton, South Dakota, United States FRITO LAY Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Route Sales Representative to join our team at Frito-Lay. As a Route Sales Representative, you will be responsible for delivering, selling, and merchandising our complete line of products to local stores, including gas stations, dollar stores, and large grocery stores. Key Responsibilities: ...

  • Route Sales Representative

    3 weeks ago

    Yankton, South Dakota, United States FRITO LAY Full time

    Job Title: Route Sales RepresentativeJoin Frito-Lay as a Route Sales Representative and embark on a dynamic career journey. As a key member of our sales team, you will be responsible for delivering, selling, and merchandising our extensive product line to local stores, including gas stations, dollar stores, and large grocery stores.Key Responsibilities:Drive...

  • Patient Services Coordinator

    2 weeks ago

    Yankton, South Dakota, United States Avera Full time

    Award-Winning Healthcare OpportunityAvera is a leading health system recognized for its excellence in patient care and employee satisfaction. As a Patient Services Representative, you will play a vital role in delivering exceptional patient experiences and supporting the healthcare team.Key Responsibilities:Provide exceptional customer service to patients...

  • Healthcare Services Coordinator

    1 month ago

    Yankton, South Dakota, United States Avera Health Full time

    Job SummaryThe Patient Services Representative plays a vital role in ensuring seamless patient interactions. Key responsibilities include answering phone calls, greeting patients, and maintaining accurate patient and insurance information in our system.Key ResponsibilitiesVerify and analyze health insurance benefitsProcess co-payments and other patient...

  • Custom Application Specialist

    2 weeks ago

    Yankton, South Dakota, United States GROWMARK Full time

    Job Title: Custom ApplicatorJob Summary: We are seeking a skilled Custom Applicator to join our team at New Century FS. As a key member of our agronomy team, you will be responsible for operating commercial sprayers or floaters to apply crop inputs to producer fields, while maintaining a high level of customer satisfaction and ensuring the reputation and...

Customer Service Representative

2 months ago

Yankton, South Dakota, United States NorthWestern Energy Full time

Position Title: Customer Associate

Location: Yankton, SD

Compensation: Union Scale $19.18 to $29.51 per hour

Employment Type: Regular Full-time

Overview:

The Customer Associate (CAs) plays a vital role in engaging with customers and addressing a diverse range of inquiries and requests. CAs are responsible for considering available resources, constraints, and the values of the organization as they strive to meet customer expectations and resolve issues effectively. Collaboration with other NorthWestern Energy team members is essential to gather pertinent information and take appropriate actions.

Benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. With a workforce of 1,500 dedicated individuals, we cater to 775,300 customers within our communities. As a leading employer, we provide competitive benefits, including:

  • 401K with company match up to 4% and non-elective contribution up to 7%
  • Comprehensive healthcare and wellness programs, including dental and vision coverage for employees, spouses, and dependents, Health Savings Account (HSA), and flexible spending accounts (FSA)
  • Employee Assistance Programs (Offering up to six free counseling sessions per person, per issue, per year for employees, spouses, and dependents)
  • Life Insurance (Company pays basic employee policy; spouse and dependent insurance also available)
  • Tuition reimbursement
  • Competitive compensation (Scheduled performance-based wage increases and annual incentive opportunities)
  • Paid company-sponsored volunteer opportunities
  • Paid parental leave
  • Paid bereavement leave
  • Paid training opportunities
  • Paid time off starting on your first day, plus 11 paid holidays
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

Key Responsibilities:
  • Process customer payments and ensure same-day posting
  • Balance cash drawer daily and perform bank deposits
  • Input and complete service orders
  • Meet or exceed performance metrics established by NorthWestern Energy, including workstation time and customer interaction duration
  • Clarify rate changes and bill calculations as needed
  • Administer credit programs within designated parameters
  • Listen and respond effectively to customer needs while managing data entry on a computer
  • Compose memos, emails, and other correspondence accurately and promptly
  • Respond to emergency situations with professionalism and adherence to established policies and procedures
  • Perform calculations for customer payments and account-related activities
  • Assist customers in accordance with established policies and procedures
  • Address customer complaints or inquiries in a professional and positive manner
  • Collaborate effectively within a team environment
  • Fulfill all scheduled shifts, with occasional weekend, evening, or holiday call-outs for emergencies
  • Maintain confidentiality of customer and sensitive information
  • Ensure accurate entry of union payroll for bi-weekly processing
  • Process purchase card transactions and accounts payable invoices accurately
  • Support new construction processes through administrative functions, payment processing, and service order creation
  • Assist customers with local permitting requirements and basic construction standards
  • Support local operations with notification processing and other data entry as required
  • Respond appropriately to internal requests and collaborate across business units to uphold processes and procedures
  • Analyze and prioritize workload to meet customer and business needs in a timely manner
  • All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
  • Ensure all actions align with NorthWestern Energy's values, mission, and strategic objectives
Qualifications:
  • High School diploma or equivalent
  • Successful completion of training program
  • Demonstrated commitment to safety
  • Proficiency in Microsoft Office suite and other computer applications
  • Excellent attendance record
  • Valid driver's license and satisfactory driving record