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Guest Experience Associate

2 months ago

Secaucus, New Jersey, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard Secaucus Meadowlands. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner
  • Take ownership of the guest experience in main hotel areas, demonstrating a 'guest first' mindset
  • Empower guests to move about their space and do what needs to be done, ensuring a personalized experience
  • Process transactions and complete reports, maintaining confidentiality and protecting company assets
  • Deliver quality meals and share highlights of the local area, making transactions feel like part of the experience
Requirements
  • High school diploma or equivalent required
  • No related work experience necessary
  • No supervisory experience required
  • No license or certification required
About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

We are passionate about better serving the needs of travelers everywhere, empowering our guests to have a memorable and unique experience. If you are a motivated individual who enjoys being part of a small yet ambitious team, and loves learning how to always improve, we encourage you to apply.