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Customer Service Representative

2 months ago

Redding, California, United States WELLS FARGO BANK Full time
About Wells Fargo Bank

Wells Fargo Bank is a leading financial institution that provides a wide range of banking and financial services to individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and improve their financial well-being.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Teller and Customer Support Representative. As a Teller, you will be responsible for providing exceptional customer service and support to our customers, processing transactions, and answering questions about our products and services.

Key Responsibilities
  • Provide exceptional customer service and support to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, and maintain accurate records of customer transactions.
  • Answer questions about our products and services, including banking and financial services, and provide information about our rates and fees.
  • Work collaboratively with other team members to achieve sales and customer service goals.
  • Stay up-to-date on our products and services, including new features and benefits, and communicate this information to customers.
Requirements
  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic math skills and accuracy in handling cash and other financial transactions.
Benefits

Wells Fargo Bank offers a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.