Product Support Expert

2 weeks ago


Salt Lake, Utah, United States Lucid Software Full time

About the Role

We are seeking a skilled Product Support Specialist to join our Customer Operations team at Lucid Software. As a technical point of contact, you will be responsible for driving solutions with professional communication and internal cross-collaboration with our Product and Engineering organization.

Key Responsibilities

  • Investigate and troubleshoot technical issues, escalate user issues, and manage issue workflows.
  • Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues.
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings.
  • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
  • Assist in writing clear Help Center and user education content.
  • Address and resolve customer issues within the community promptly and effectively.
  • Develop and iterate on Team Strategy to better serve our customers and meet our Business goals.

Requirements

  • 2 years practical work experience and/or a Bachelor's degree with a strong academic performance.
  • A strong sense of personal ownership and responsibility.
  • Ability to translate complex technical ideas into simple, easy-to-understand content.
  • Strong written and verbal communication skills (both internally and externally). Including over the phone with our strategic customers as needed.
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities.

About Lucid Software

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace, promoting a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.


  • Product Manager

    3 weeks ago


    Salt Lake, Utah, United States VetJobs Full time

    Job Title: Product Manager - Road Building Technology ExpertJob Summary:We are seeking a highly skilled Product Manager to lead our Road Building Technology business. As a key member of our team, you will be responsible for partnering with local store leadership, account managers, and technical experts to promote paving technology to customers. Your...

  • Staff Product Manager

    3 weeks ago


    Salt Lake, Utah, United States Galileo Co. Full time

    Product Manager - Credit and Lending ExpertGalileo Co. is seeking a highly skilled Product Manager to lead the development of innovative credit and lending products. As a key member of our team, you will be responsible for owning the entire product lifecycle, from discovery through go-to-market.Key Responsibilities:Identify key problems and opportunities in...

  • Product Manager

    4 weeks ago


    Salt Lake, Utah, United States Ovivo Full time

    Job OverviewWe are seeking a highly skilled Product Manager to lead the development and design of ion exchange and granular activated carbon systems for water treatment. As a key member of our team, you will be responsible for managing technical aspects, collaborating with global experts, and driving innovation in water treatment solutions.Key...


  • Salt Lake, Utah, United States PacifiCorp Full time

    Job SummaryPacifiCorp seeks a highly skilled and experienced electrical engineer to lead our substation technical support team. As an expert in substation apparatus, protection, and control equipment, you will provide technical expertise and support to our teams, investigate and resolve complex issues, and facilitate internal training.Key...


  • Salt Lake, Utah, United States JobsRUs Full time

    Job Title: Client Solutions ExpertJob Summary:JobsRUs.com is seeking a Client Solutions Expert to join our team in Salt Lake City, UT. As a Client Solutions Expert, you will be the first point of contact for clients seeking product support. You will play a critical role in the overall customer experience and satisfaction, providing repair support for medical...


  • Salt Lake, Utah, United States HealthCare Support Full time

    Job SummaryWe are seeking a highly skilled Pharmacist to join our team at HealthCare Support. As a key member of our healthcare team, you will be responsible for evaluating physician medication orders, maintaining patient/resident databases, and collaborating with healthcare professionals to provide clinical and technical support.ResponsibilitiesEvaluate...


  • Salt Lake, Utah, United States Medallion Bank Full time

    About the RoleMedallion Bank is seeking a highly motivated and detail-oriented Product Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers and stakeholders.Key ResponsibilitiesManage and facilitate product support ticket triage in Jira...


  • Salt Lake, Utah, United States Lucid Software Full time

    About the RoleLucid Software is seeking a highly skilled Product Support Specialist to join our Customer Operations team. As a key member of our team, you will be responsible for providing exceptional support to our customers, helping them to get the most out of our products and services.Key ResponsibilitiesInvestigate and troubleshoot technical issues,...


  • Salt Lake, Utah, United States Zealogics Full time

    Production Support SpecialistWe are seeking a skilled Production Support Specialist to join our Global Client Technology team. This role will be based in a dynamic environment where you will be responsible for managing the technology stack to ensure we provide the expected service to our clients through proactive system alerts, incident management, problem...


  • Salt Lake, Utah, United States Lucid Software Full time

    At Lucid Software, we're looking for a skilled Product Support Specialist to join our Customer Operations team. As a key member of our team, you'll be responsible for providing top-notch technical support to our customers, helping them get the most out of our products and services.As a Product Support Specialist, you'll be the first point of contact for many...


  • Salt Lake, Utah, United States SitusAMC Full time

    SitusAMC is a leading provider of innovative software solutions for the real estate industry. We are seeking a highly skilled Product Support Specialist to join our team.The successful candidate will be responsible for driving the technical implementation of our software, including configuration, training, and test support. This role will also involve...

  • Fitness Expert

    4 weeks ago


    Salt Lake, Utah, United States Peloton Full time

    About the RoleWe are seeking a highly motivated and passionate individual to join our team as a Peloton Expert. As a key member of our retail team, you will be responsible for providing exceptional customer experiences and sales support within our stores.Your Daily ImpactProvide personalized service and solutions to all current and future MembersStay...

  • Product Manager

    3 weeks ago


    Salt Lake, Utah, United States CHG Medical Staffing Full time

    Job Title: Product ManagerDescription:CHG Healthcare is seeking a skilled Product Manager to join our team. As a Product Manager, you will be responsible for learning and becoming a subject matter expert on our core product. You will work closely with internal and external customers to understand their needs and desired outcomes, and collaborate with our...


  • Salt Lake, Utah, United States American Cybersystems Full time

    Snap-on Sales Solutions ExpertAs a Sales Solutions Expert at Snap-on, you will be responsible for working closely with our business partners to understand their unique needs and develop tailored solutions using our extensive range of products.Key Responsibilities:Build and maintain strong relationships with key decision-makers at our business partner...


  • Salt Lake, Utah, United States Pearl AI Full time

    About Pearl AIPearl AI is a leading developer of AI solutions for the healthcare industry. We are committed to revolutionizing healthcare through innovative technologies that prioritize quality, compliance, and data protection.We are seeking an experienced Regulatory Compliance Expert to join our compliance team. As a key member of our team, you will play a...

  • Production Manager

    4 weeks ago


    Salt Lake, Utah, United States Mcgrath Rent Corp Full time

    Job SummaryWe are seeking a highly skilled Production Manager to join our team at McGrath Rent Corp. As a key member of our operations team, you will be responsible for overseeing the production of modular buildings, ensuring quality, safety, and efficiency in all aspects of the process.Key ResponsibilitiesManage multiple construction groups working on...


  • Salt Lake, Utah, United States Silencerco Full time

    Customer Service Representative - Firearms ExpertAt SilencerCo, we are seeking a highly skilled Customer Service Representative to join our team. As a Firearms Expert, you will be responsible for providing exceptional customer service and support to our clients. Your primary role will be to respond to customer inquiries, resolve issues, and provide product...

  • Product Manager

    4 weeks ago


    Salt Lake, Utah, United States Regions Bank Full time

    Job Description:At Regions Bank, we are seeking a highly skilled Product Manager to join our team. As a Product Manager, you will be responsible for developing, executing, and tracking marketing or business segments programs for a product or product line.Key Responsibilities:Participate in promotional, marketing, and communication programs for all specified...


  • Salt Lake, Utah, United States Everfox Full time

    Job DescriptionEverfox is seeking a highly skilled Product Architect/Owner to lead the development of our UAM product's endpoint components. The ideal candidate will have a strong technical background and expertise in the UAM product, specifically in endpoint performance and management.The Product Architect/Owner will be responsible for assessing,...


  • Salt Lake, Utah, United States Albany International Full time

    Job DescriptionAlbany Engineered Composites (AEC) is a leading manufacturer of advanced composite components. We are seeking a highly skilled Production Support Technician I to join our team.Key ResponsibilitiesPerform lay-up, braiding, and filament winding of composite materials in accordance with customer and company specifications.Assemble and make major...