Support Services Coordinator

3 weeks ago


Portland, Oregon, United States Euna Solutions Full time

Overview

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Euna Solutions is a leading provider of cloud-based solutions for the public sector, offering trusted and easy-to-use tools for procurement, payments, grant management, budgeting, permitting, and special education administration.

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About the Role

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We are seeking an Associate Support Analyst to join our Technical Support team. As an entry-level position with opportunities for growth and development, this role will be critical in ensuring our customers receive timely, effective technical support.

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Salary and Benefits

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The estimated salary for this position is $60,000 - $70,000 per year, depending on experience, with a competitive benefits package that includes health and dental coverage, wellness days, and flexible work arrangements.

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Job Responsibilities

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  • Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support.">
  • Troubleshoot and diagnose software issues reported by customers, working with cross-functional teams to identify and resolve underlying problems.">
  • Educate customers on the use of our products and services to enhance their user experience.">
  • Document technical issues and their resolution in our ticketing system, ensuring that customer issues are resolved in a timely and effective manner.">
  • Develop a deep understanding of Euna Solutions' products and services to provide effective technical support to customers.">
  • Contribute to developing and maintaining technical support documentation, including knowledge base articles, user manuals, and training materials.">
  • Continuously develop technical skills and knowledge of Euna Solutions' products and services to enhance the quality of technical support provided to customers.">
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Requirements

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  • 1-2 years of experience in a technical support role, preferably in a software or technology company.">
  • Experience with software troubleshooting, including the ability to diagnose and resolve technical issues.">
  • Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing.">
  • Experience with CRMs and ticketing systems.">
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What We Offer

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A dynamic environment with considerable opportunity for professional growth and advancement, plus the chance to make a real difference in the lives of our customers.

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Please visit our website at www.eunasolutions.com/careers to learn more about this exciting opportunity

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Note:

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Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process, please let us know.

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Euna Solutions is an equal opportunities employer.

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We strive to build trust and enable transparency in our communities, and we believe in embracing new perspectives and optimizing impact.



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