Multichannel Processing Specialist

1 week ago


Encinitas California, United States Goodwill Industries of San Diego County Full time
About Goodwill Industries of San Diego County

We are a mission-driven organization that is funded by the resale of donated goods. Our goal is to provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Job Summary

This is a production position in a fast-paced retail store environment. The successful candidate will be responsible for advanced processing of donations for online sale, including data entry, cell phone photography, stocking, picking, and customer service.

Key Responsibilities
  • Uses relevant keywords in all auction titles, takes clear and representative photographs of items, and includes all relevant information and condition details in auction descriptions.
  • Accurately inventories, picks, and prepares outgoing multichannel product according to guidelines.
  • Provides quality control for multichannel product and ensures all posted items follow marketplace guidelines, GISD's policies/procedures, and state/federal laws.
  • Works with management to identify and resolve multichannel processing, listing, inventory, and customer services issues.
  • Attends trainings/meetings, runs multichannel reports, and supports multichannel awareness and enthusiasm by presenting relevant information during team huddles at management direction.
  • Supports management in training fellow team members in the basics of multichannel processing and identifying the donations best suited for online sale.
  • Properly uses and maintains multichannel equipment, reporting supplies or other needs in a timely manner.
  • Meets multichannel production requirements and keeps up with the average worker on their team when assigned other tasks.
  • Safeguards donations and company property. Keeps workstations, sales floor, processing, and donation areas clean, safe, and organized.
  • Assists in different areas of the store as assigned, providing excellent customer service to customers/donors. Refer to management any concerns or complaints.
Requirements
  • High School Diploma or GED preferred.
  • General computer and typing skills preferred.


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