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Desktop Support Specialist

2 months ago

Federal Way Washington, United States FusionTek Full time
About the Role

FusionTek is a Managed Service Provider with a strong focus on IT infrastructure management for small to mid-sized businesses. We're a tight-knit team of friendly, intelligent people who work together to deliver world-class service to our clients.

Key Responsibilities
  • Provide desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings.
  • Investigate and remediate malware alerts and help users enroll in MFA.
  • Dispatch onsite for end user support, or to assist in networking and server deployments.
  • Work through our ticketing system to document, track, and escalate tickets.
  • Keep our documentation platform up to date.
Requirements
  • Minimum of 1 year of professional IT support experience.
  • Working knowledge of Windows 10, 11 and MacOS.
  • Working knowledge of the Microsoft 365 office suite.
  • Knowledge of Office 365 cloud services is a plus.
  • Knowledge of Azure and/or AWS is a plus.
  • Time management skills are crucial to your success in this role.
  • Superb verbal and written communications skills are a must.
  • A+ and/or Network+ certifications are preferred.
  • Experience working in a ticketing system is preferred, with Autotask experience a huge plus.
  • Ability to lift and carry equipment up to 50 pounds.
  • Reliable transportation.
What We Offer
  • Salary range - $25 to $31 per hour.
  • Competitive pay with quarterly bonus eligibility.
  • 90% of your medical/dental/vision insurance paid by the company.
  • 401(k) plan with 4% company matching and immediate vesting.
  • Paid holidays and 16 days of PTO in year one.
  • Educational reimbursement for certification tests and company supplied training resources.
  • Monthly cell phone stipend.
  • Catered lunches every Wednesday in our offices.
  • Fun monthly team events.