Desktop Support Specialist

2 days ago

Washington, Washington, D.C., United States Peraton Full time
Desktop Support Specialist Job Description

Peraton is seeking a skilled Desktop Support Specialist to join our team of experts in providing top-notch IT support services. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, ensuring their desktops and applications are running smoothly and efficiently.

Key Responsibilities:
  • Resolve customer hardware, O/S, software, and connectivity issues in a timely and professional manner.
  • Maintain system stability through advanced analytical techniques, proactive maintenance, and timely resolution of incidents.
  • Reimage PCs/laptops as needed, perform periodic PC refreshes, and ensure Windows updates are applied.
  • Recover desktop images from malware and ransomware, and recover PCs/laptops from hard drive crashes.
  • Perform monthly patch management of customer IT environment, and maintain inventories of hardware and software licenses.
  • Analyze, troubleshoot, and diagnose computer hardware, O/S, software, and network issues onsite at customer locations.
  • Review customers' feedback about their experience with the Desktop Support team, and prepare daily reports summarizing achievements and upcoming goals.
Requirements:
  • U.S. citizenship and an active SECRET Government Security Clearance.
  • At least 2 years' experience in IT-related work supporting end-user computing devices.
  • Experience working with different operating systems, including Windows and Mac OS.
Desired Qualifications:
  • Comp TIA, A+ Certification
  • MCSE Certification
  • ITIL v3 Certification
  • HDI-CSR Certification
  • Experience using Remedy or ServiceNow as a CRM
  • Experience providing desktop support to a federal government agency; experience in the Department of State IT environment is highly desirable.
Peraton Overview:

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Target Salary Range:

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.

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