Frontline Support Specialist

5 days ago


Étreux, Hauts-de-France, United States MTM Full time

Introduction

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Welcome to MTM Transit, a dynamic organization focused on delivering exceptional mobility services to individuals and families.

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Job Summary

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We are seeking a skilled Customer Service Representative to join our team as a Mobility Center Agent, providing top-notch customer support and facilitating seamless mobility experiences.

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Responsibilities:

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- Deliver outstanding customer service, responding to inquiries and resolving issues promptly and professionally

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- Develop and maintain relationships with clients, understanding their unique needs and preferences

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- Collaborate with internal teams to ensure effective communication and efficient service delivery

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- Stay up-to-date with industry trends and best practices, applying knowledge to enhance customer experiences

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Requirements:

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- Bachelor's degree in Business Administration or related field preferred

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- 3+ years of experience in customer-facing roles, preferably in administrative settings

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- Excellent problem-solving and conflict resolution skills, with ability to work independently and collaboratively

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Compensation and Benefits:

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We offer a comprehensive compensation package, including

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- Competitive base salary and performance-based bonuses

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- Comprehensive medical, dental, and vision benefits

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- Paid training and overtime opportunities

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- Paid holidays and time off (PTO)

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- Safety bonus and 401(k) plan with company match

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About MTM Transit

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At MTM Transit, we prioritize innovation, safety, and customer satisfaction. Our team is dedicated to providing exceptional mobility services that make a positive impact on our community.


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