Service Operations Specialist

2 weeks ago


Livonia, Michigan, United States HiFyve Full time
HiFyve is seeking a Service Operations Specialist.

Compensation: $97K-$124K

Comprehensive Benefits Package including company credit card, mobile device, and laptop.

The Service Operations Specialist plays a crucial role in overseeing and executing field service tasks, which encompass the installation, upkeep, and repair of both new and existing machinery. This position necessitates significant travel to client sites, both within the country and abroad, and entails managing substantial equipment setups, mechanical tasks, and liaising with various stakeholders.

Key Responsibilities:
  • Engage in extensive travel to customer locations across North America, with occasional international assignments, potentially up to 85% travel.
  • Oversee large-scale equipment installations, collaborating with rigging contractors and other external personnel.
  • Execute mechanical tasks such as welding, pipe fitting, and general assembly to prepare machinery for startup and commissioning.
  • Perform mechanical work for the refurbishment, maintenance, or servicing of existing machinery.
  • Work in conjunction with sales, engineering, and manufacturing teams to strategize upcoming field service installations and projects.
  • Effectively communicate with clients to provide updates on progress, address concerns, and report on completion status.
  • Offer constructive feedback to sales, engineering, and manufacturing teams to enhance the quality of installations and field service projects.
  • Carry out any additional responsibilities as assigned by the Manufacturing Manager.
Required Knowledge, Skills & Abilities:
  • Exceptional communication skills to interact effectively with clients and internal teams.
  • Strong organizational skills to manage travel itineraries, project deadlines, and equipment installations.
  • Proficient problem-solving skills to identify issues and implement solutions in the field.
  • Ability to interpret blueprints to comprehend equipment specifications and installation needs.
  • Experience in welding, pipe fitting, and general assembly, with the capability to operate rigging and other heavy machinery.
  • Electrical knowledge is advantageous.


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