Guest Experience Lead

2 weeks ago


East Lyme, United States McDonald's Full time

We are seeking a skilled Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will play a vital role in ensuring that our customers have an exceptional experience in our restaurant. Your primary responsibility will be to interact with guests at every stage of their customer journey, ensuring that they have everything they need to have a positive experience.

Key Responsibilities:
  • Check in with guests to inquire about their food and restaurant experience, ensuring that they have everything they need.
  • Expertly handle guest concerns and know when it is appropriate to bring an issue to management.
  • Assist guests with the self-order kiosks and troubleshoot common issues.
  • Partner with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times.
  • Paying special attention to assist families with children and guests with special needs.
  • Sharing the latest restaurant promotions and special offers with guests.
  • Identifying potential areas of improvement and sharing these opportunities with management.
Requirements:
  • An outstanding attitude and willingness to learn and grow.
  • The capability to excel in a fast-paced, team environment.
  • Ability to work a flexible schedule, including evenings and weekends.

We offer a competitive pay rate, great benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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