Guest Experience Lead

3 weeks ago


East Lyme, United States McDonald's Full time
Job Title: Guest Experience Lead

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for ensuring that every guest has an exceptional experience at our restaurant.

Key Responsibilities:
  • Provide exceptional customer service to every guest, ensuring that their needs are met and exceeded.
  • Work closely with the restaurant team to ensure that the restaurant is clean, well-maintained, and ready to meet guests' needs at all times.
  • Assist guests with ordering and payment, including using the self-order kiosks and troubleshooting common issues.
  • Identify potential areas of improvement and share these opportunities with management.
  • Participate in ongoing training and development to improve customer service skills and knowledge of McDonald's products and services.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Free uniforms and meal discounts.
  • Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.

McDonald's is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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