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Network Service Field Engineer

1 month ago

Columbia, South Carolina, United States Advantage Industries Inc Full time

We are seeking a skilled, self-motivated, and customer-oriented individual to join our team at Advantage Industries, Inc. to begin an exciting and challenging career.


Key Responsibilities:
* Deliver exceptional customer service while identifying, troubleshooting, implementing, and maintaining various aspects of client IT environments.
* Provide hands-on, onsite support to clients as escalation and project work requires.
* Resolve technical requests, incidents, problems, and answer questions from clients involving their hardware, software, network, and telecommunication systems.
* Maintain and update documentation regarding client environments.

Requirements:
* 5+ years of experience working in an IT service delivery environment, including management and configuration of server and network hardware.
* Excellent communication and interpersonal skills over the phone, via email, and in person.
* Ability to troubleshoot and research issues independently to fix problems.
* Strong network, hardware, and software support knowledge.
* Attention to detail, including note-taking and time tracking.

Preferred Qualifications:
* Experience working in an enterprise Windows environment: AD, Windows 10/11, Server 2016/2019/2022.
* Working knowledge of NTFS best practices including share and security permissions.
* Working knowledge and comfort with common Group Policies such as password expiration, drive mapping, and printer deployment.
* Working knowledge of Office 365 complexities including Conditional Access, MFA, Intune Endpoint Manager, and user setup.
* Advanced understanding of network basics including routing, firewalls, DNS, TCP/IP, and how these interact with an Active Directory-based environment.
* Familiarity with other Operating Systems such as macOS, iOS, and Android.

What We Offer:
* Competitive salary range: $75,000 - $90,000.
* Flexible work schedules and a strong focus on work-life balance.
* Opportunities for professional growth and development.
* A supportive company culture and team environment.

How to Apply:
* If you are a motivated and customer-focused individual with a passion for IT support, please submit your application to Advantage Industries, Inc. for consideration.