Customer Service Representative
4 weeks ago
At Waikiki Health, we are seeking a highly skilled and compassionate Call Center Associate to join our administrative team. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients, insurance providers, and other stakeholders.
Key Responsibilities:- Answer and respond to incoming calls in a timely and professional manner.
- Use our ATHENA System and Electronic Medical Records (EMR) system to access patient data, schedule appointments, and perform other tasks as needed.
- Verify patient demographics, including address, phone, email, and insurance information.
- Maintain a clean and organized working area, including the office kitchen and refrigerator.
- Uphold patient confidentiality and maintain a professional demeanor at all times.
- High school graduate or equivalent.
- One year of experience in customer service or a call center environment.
- Familiarity with common software programs, including Microsoft Word, Excel, and Outlook.
- Ability to quickly learn new computer systems and communicate effectively with patients and staff.
- A competitive hourly rate of $20.00.
- A 40-hour work week with some Saturdays.
- Health insurance, 13 paid holidays, and a 403(b) Retirement Plan.
- HOLO Bus Pass benefits, BIKI bike rental benefits, and a company shirt.
Waikiki Health is an Equal Opportunity Employer that values diversity and inclusion. We are committed to providing a safe and welcoming environment for all employees and patients. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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