Customer Service Representative

4 weeks ago


Honolulu, Hawaii, United States Waikiki Health Full time

At Waikiki Health, we are seeking a highly skilled and compassionate Call Center Associate to join our administrative team. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients, insurance providers, and other stakeholders.

Key Responsibilities:
  • Answer and respond to incoming calls in a timely and professional manner.
  • Use our ATHENA System and Electronic Medical Records (EMR) system to access patient data, schedule appointments, and perform other tasks as needed.
  • Verify patient demographics, including address, phone, email, and insurance information.
  • Maintain a clean and organized working area, including the office kitchen and refrigerator.
  • Uphold patient confidentiality and maintain a professional demeanor at all times.
Requirements:
  • High school graduate or equivalent.
  • One year of experience in customer service or a call center environment.
  • Familiarity with common software programs, including Microsoft Word, Excel, and Outlook.
  • Ability to quickly learn new computer systems and communicate effectively with patients and staff.
What We Offer:
  • A competitive hourly rate of $20.00.
  • A 40-hour work week with some Saturdays.
  • Health insurance, 13 paid holidays, and a 403(b) Retirement Plan.
  • HOLO Bus Pass benefits, BIKI bike rental benefits, and a company shirt.

Waikiki Health is an Equal Opportunity Employer that values diversity and inclusion. We are committed to providing a safe and welcoming environment for all employees and patients. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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