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Care Coordination Specialist
2 months ago
Company Overview:
GoGoGrandparent (GoGo's) is dedicated to empowering older adults to maintain their independence in their homes for as long as possible.
We achieve this by customizing existing on-demand services to cater to individuals with mobility, visual, cognitive, and dexterity challenges.
Our platform acts as a virtual caregiver, overseeing essential daily activities such as mobility, meal preparation, grocery shopping, medication delivery, and home management for thousands of seniors across the United States.
With a growing team of 200, we operate profitably without seeking venture capital funding since our inception in 2016, inspired by the cofounder's grandmother, who continues to benefit from our services today.GoGoCare is a newly launched service line aimed at offering telephonic prescription management and care navigation assistance to our clients.
Position Overview:
As the inaugural member of the GoGoCare team, you will be instrumental in establishing best practices, executing key deliverables, and contributing to the ongoing development of our program.
The Client Care Coordinator will oversee the enrollment and onboarding of new clients into the program, providing prescription management and care navigation services via telephone.
This role will report directly to the Healthcare Operations Manager and will operate independently with minimal supervision.This full-time remote position is available to candidates located in the United States, requiring a commitment of at least 40 hours per week during the hours of 8:00 am to 5:00 pm EST.
The position is classified as non-exempt, with an annual salary range of $54,000-$58,000, based on experience.Key Responsibilities:
Act as the primary contact for GoGoCare services.
Facilitate the enrollment of new clients into GoGoCare.
Deliver telephonic prescription management services, including collaboration with clients' healthcare providers and pharmacists to ensure timely medication refills.
Conduct medication assessments and provide recommendations to healthcare providers.
Educate clients regarding their medications and potential side effects.
Address general inquiries related to medications.
Evaluate client needs and offer comprehensive care navigation and coordination services.
Document client interactions and track client outcomes.
Assist in the formulation of program processes and best practices.
Collaborate with various team members, including social workers, engineers, and contact center representatives.
Qualifications:
Must possess a valid and active Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) license in good standing. Preference for licenses in compact states or California.
A minimum of 3-5 years of experience working with geriatric populations is required. Management experience is preferred.
Strong proficiency in medication management and care navigation is essential.
Experience in conducting clinical assessments over the phone is necessary.
Excellent customer service skills with a background in business, care coordination, and education, particularly via telephone.
Exceptional verbal and written communication abilities.
Strong computer skills, including familiarity with Electronic Health Records (EHR) and Google Workspace; knowledge of Slack is a plus.
Preferred Qualifications:
Bilingual in Spanish is advantageous.
Benefits:
Comprehensive health, dental, and vision insurance.
Paid time off.
Paid parental leave.
Monthly technology stipend.
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