Fitness Center Representative

1 week ago


Washington, Washington, D.C., United States Planet Fitness - Excel Fitness Full time
Grow with Us

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Our mission is to provide a positive member experience through superior customer service and cleanliness.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for creating a welcoming and engaging experience for our members.

Key Responsibilities
  • Provide exceptional customer service to members and guests
  • Check members into the system and facilitate new account sign-ups
  • Respond to member questions and concerns in a timely and professional manner
  • Assist with cleaning and maintaining the facility
  • Work collaboratively with the team to achieve sales and customer satisfaction goals
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Physical ability to stand for long periods and lift up to 50 pounds
  • Availability to work a variety of shifts, including weekends and holidays
Benefits
  • Free Planet Fitness Black Card membership
  • Competitive hourly rate and opportunities for advancement
  • Paid time off and holidays
  • Employee assistance program and health insurance benefits

We're committed to providing a safe and healthy work environment for our team members and members. We follow strict safety and cleaning protocols to ensure a clean and welcoming club experience.


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