Senior Manager of IT Infrastructure
2 weeks ago
The Senior Manager of System Administration and Networks is a critical role at LBCT LLC, responsible for overseeing the design, implementation, and maintenance of the terminal's IT infrastructure. This includes servers, networks, and storage systems, ensuring they operate efficiently, securely, and in alignment with the terminal's strategic objectives.
Key Responsibilities- Maintain a clean and safe working environment, adhering to industry regulations and standards.
- Oversee the administration and maintenance of all server systems, network infrastructure, and storage solutions, ensuring reliability, security, and scalability.
- Manage data centers, ensuring proper power, cooling, and network connectivity, and develop and implement training programs to ensure the business stays current with industry standards and technologies.
- Collaborate proactively within the team and company stakeholders to identify technology needs and implement solutions that enhance operations and opportunities for the business.
- Design, implement, and manage the terminal's network infrastructure, including LAN, WAN, VPNs, and wireless networks, and monitor network performance, troubleshoot issues, and implement upgrades as necessary.
- Ensure network security through the implementation of firewalls, intrusion detection systems, and enforce IT security policies and procedures to protect the terminal's data and systems.
- Oversee the configuration, maintenance, and support of all server systems, including virtualization platforms, email systems, and database servers, and ensure regular backups and disaster recovery procedures are in place and tested.
- Manage user access and permissions, ensuring compliance with security policies, and maintain compliance with industry regulations and standards, including those specific to maritime and port operations.
- Assist the cyber team with regular security audits and vulnerability assessments, and serve as a point of contact for IT-related matters with external stakeholders, including vendors, partners, and regulatory bodies.
- Provide technical guidance and support to IT management, system administrators, network engineers, and support staff on IT-related decisions, and lead IT infrastructure projects from conception through implementation, including budgeting, resource allocation, and timeline management.
- Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors, and contribute to the development and implementation of the IT strategy for the terminal.
- Strong managerial, supervisory, and decision-making skills to achieve department and company goals.
- Excellent interpersonal skills, ability to interact with a variety of people throughout the corporation, and ability to remain calm and professional during confrontational situations.
- Effective public speaking and presentation skills, ability to present and defend a point of view, and possess excellent communication, written, oral, and interpersonal and teamwork skills.
- Ability to relate information from a multitude of sources, capability to turn theoretical information into practical applications, and convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs.
- Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters, and possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines.
- Excellent attention to detail with a high degree of accuracy, ability to handle multiple demands, prioritize workloads, establish and maintain positive, cooperative, and productive working relationships, and advanced understanding and familiarity with Microsoft Office: Word, Excel, Outlook, Power Point, and Internet.
- Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth and common security elements, hands-on experience analyzing high volumes of logs, network data (e.g. Netflow, FPC), and other attack artifacts in support of incident investigations, and experience with vulnerability scanning solutions.
- Familiarity with the NIST Cybersecurity Framework, proficiency with any of the following: Anti-Virus, HIPS, ID/PS, Full Packet Capture, Host-Based Forensics, Network Forensics, and RSA Security, and in-depth knowledge of architecture, engineering, and operations of at least one enterprise SIEM platform (e.g. ATT AlienVault, ArcSight, QRadar, LogLogic, Splunk).
- Stay informed about emerging technologies and trends and make recommendations for future IT investments.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-7 years of experience in IT infrastructure management, with at least 3 years in a leadership role.
- Strong knowledge of network administration, system administration, and IT security, and experience in a marine container terminal or similar industrial environment is preferred.
- The ability to work any days or hours, including weekends and holidays.
- The ability to walk and stand for extended periods of time.
- The ability to use a computer and keyboard.
- The ability to sit and work at a desk and/or computer for extended periods of time.
- The ability to lift 30-50 pounds with or without assistance.
- The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms.
- Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices.
- TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential).
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