Fournisseur de satisfaction client

3 weeks ago


Brentwood, California, United States Michaels Full time

Role du magasin


Offrir un service clientale amical, aider les clients à magasiner dans le magasin et à trouver les produits qu'ils recherchent. Veiller à ce que tous les clients bénéficient d'un passage rapide et amical aux caisses.



Activités principales



  • Aider les clients à faire leurs achats, à trouver le produit qu'ils recherchent et à trouver des solutions.
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Mettre les clients au courant du sondage Voix du client (VDC).
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M).
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin, afin d'assurer un magasin où la marchandise est bien présentée et en stock.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu'assignées.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l'entreprise.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l'engagement envers la vision et les valeurs de l'entreprise, projeter une image positive et servir de modèle pour les autres.


Exigences physiques


L'employé doit être capable de rester debout pendant de longues périodes, de se déplacer dans le magasin, de se courber, de soulever, de transporter, d'atteindre et de s'étirer fréquemment. Il doit également être capable de soulever des boîtes lourdes et d'accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.



Environnement de travail


L'employé travaillera dans un environnement de magasin de détail public, où il sera en contact avec des clients. Les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.



Michaels est un employeur de l'égalité. Nous sommes là pour tous les membres d'équipe et tous les créateurs pour créer, innover et être mieux ensemble.



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