Customer Service Team Lead
2 days ago
About the Role:
The Customer Service Lead will be responsible for overseeing day-to-day customer service initiatives and inspiring associates to provide exceptional service. This includes leading by example, approaching work with a customer-first focus, and ensuring a positive shopping experience for all customers.
Key Responsibilities:
- Model company core values and drive improvement of friendliness, speed of checkout, and customer feedback surveys
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions
- Coordinate meal and break periods and monitor schedule adherence
Requirements:
Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.
Benefits:
This part-time role offers a competitive wage of $16 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan. We are a rapidly growing brand that provides training and development opportunities for our associates.
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