Customer Service Representative

2 days ago


Syracuse, New York, United States Butler Aerospace and Defense Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Butler Aerospace and Defense. In this role, you will be responsible for providing exceptional customer service through various communication channels.

About the Job
  • Estimated Salary: $15-$18 per hour (based on location and experience)
Responsibilities

The successful candidate will be responsible for:

  • Managing large volumes of incoming calls and resolving customer inquiries in a timely and professional manner
  • Generating sales leads and building sustainable relationships with customers
  • Identifying and assessing customer needs to achieve satisfaction
  • Providing accurate and complete information to customers using the right methods and tools
  • Meeting personal and customer service team sales targets and call handling quotas
  • Handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution
  • Keeping records of customer interactions, processing customer accounts, and filing documents
  • FOLLOWING COMPANY COMMUNICATION PROCEDURES, GUIDELINES, AND POLICIES
Requirements

To succeed in this role, you will need:

  • Microsoft Office proficiency
  • Type 35-45 words per minute
  • Excellent verbal and written communication skills
Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary range of $15-$18 per hour
  • 401K, medical, dental, and vision benefits
  • Sick time as applicable to state law
About Us

We recognize that we thrive on diversity and inclusion for the benefit of our employees, customers, and communities. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability, or any other legally protected status.



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