Course Materials Team Lead

6 days ago


Syracuse, New York, United States Barnes & Noble Education, Inc. Full time

Overview

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Barnes & Noble Education, Inc. is seeking a highly skilled and customer-focused individual to join our team as a Course Materials Team Lead in our Textbook department. This role will play a vital part in ensuring that students have access to the course materials they need to succeed.

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About the Role

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This position involves assisting management, providing support to team members, and overseeing daily operations within the department or store. You will be responsible for greeting and assisting customers with locating course materials, while also maintaining a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.

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Main Responsibilities

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  • Spend the majority of your time on the sales floor as a mentor and model of exceptional customer service, helping customers find the right course materials for their needs.">
  • Use department-specific technology to answer questions about course materials, recommend products, and locate or obtain materials based on course descriptions or customer needs.">
  • Maintain an appealing sales floor by tagging, shelving, arranging, cleaning, and organizing product or space within the store.">
  • Help resolve customer issues and complaints, escalating to manager when necessary.">
  • Assist with processing sales transactions.">
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Requirements and Qualifications

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We are looking for individuals who possess 2+ years of experience in a retail setting, with outstanding customer service skills, basic reading, writing, and accounting skills, and the ability to work a flexible schedule including evenings, weekends, and holidays. High school diploma/GED preferred.

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Physical Demands and Work Environment

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This role requires frequent movement within the store to access various departments, areas, and/or products, as well as the ability to remain in a stationary position for extended periods. Frequent lifting is also required.

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Salary Information

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The estimated salary for this position is $17.00/hour, based on location (US-NY-Syracuse) and other factors.

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Benefits and Perks

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  • Daily Pay earned wage access available to all store employees.">
  • Employee Discount.">
  • Paid sick time accrued based on time worked.">
  • Eligibility to participate in a 401k plan after completing 1000 hours worked in a 12-month period.">
  • Commuter Benefits.">
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EEO Statement

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Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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Location and Job Type

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Job Locations: US-NY-Syracuse. Category: Retail Sales Associate. Position Type: Regular PT.



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