Service Department Director

3 weeks ago


Council Bluffs, Iowa, United States Brakes Plus Full time
Brakes Plus, a leading auto service company, is committed to delivering exceptional customer experiences across its extensive network of locations in Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. The company values its employees and customers, striving to provide quality parts and world-class service at a great price.

As a Service Department Director, you will be responsible for setting high standards of excellence and embodying the company's core values to drive success in the service department. This involves creating a highly motivated team environment, working closely with the Service Team to enhance their performance, and executing store processes to ensure an industry-leading customer experience.

Primary Responsibilities:

* Provide exceptional customer service, addressing sales, service, and customer opportunity-related inquiries.
* Foster a highly motivated team climate, promoting a positive and productive work environment.
* Supervise technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
* Coach service department teammates on operational issues, ensuring seamless execution of store processes.
* Evaluate performance and productivity of service department personnel, identifying areas for improvement.
* Manage parts inventory and outside purchases, updating and restocking in-house parts as needed.
* Ensure store safety, maintaining safety equipment and adhering to company procedures.
* Coordinate equipment and hardware layout and positioning within the service department.
* Supervise shop area, equipment, and teammates for compliance with company safety procedures.
* Verify that proper inspections are being conducted.

We are seeking an exceptional leader with outstanding leadership and store management skills, able to work in a fast-paced environment. The ideal candidate will be highly organized, detail-oriented, and able to mentor others to ensure efficiency. Excellent verbal and written communication skills are essential, along with the ability to develop professional relationships with customers and team members. A minimum of 2 years' experience in a Service Advisor/Writer role is required, along with a proven track record of exceeding business objectives. Solid knowledge of basic OSHA laws and a valid driver's license are also necessary.

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, administered by ADP. Eligible applicants will be asked to electronically sign and complete the voluntary screening. Ineligible applicants will be asked to complete the screening without electronic signing.

Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.

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