Housekeeping Associate
4 weeks ago
As a Housekeeping Associate at Viceroy Hotel Group, you will be responsible for maintaining the cleanliness and organization of guest corridors, linen closets, and other assigned areas. You will work closely with the Housekeeping team to ensure that all areas are clean and well-maintained, and that all guests have a positive experience during their stay.
Key Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Ensure security of any assigned keys and radio.
- Review assignment sheet and update completed assignments.
- Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
- Review assigned area and complete general removal of any trash or debris.
Requirements:
- Must possess a positive attitude.
- Must be energetic and outgoing.
- Must be service-oriented.
- Must be a team player.
- Must be able to multi-task.
Physical Requirements:
- Bending, reaching, lifting, and standing for long periods of time.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
- Must be able to lift up to 75 lbs.
Education and Experience:
- High school or equivalent education preferred.
- At least 1-year experience in a similar position in a luxury hotel preferred.
Grooming:
- All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).
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