Housekeeping Associate
4 weeks ago
Pacific Hospitality Group is committed to providing exceptional guest experiences through our dedication to cleanliness and attention to detail. As a key member of our housekeeping team, you will play a vital role in ensuring our guests feel welcome and comfortable during their stay.
Responsibilities:- Clean and maintain all areas of the guest rooms, including bathrooms, bedrooms, and public spaces, to the highest standards of cleanliness and hygiene.
- Restock guestroom amenities and literature as needed to ensure a seamless guest experience.
- Maintain a clean and organized linen closet, restocking as assigned to ensure efficient operations.
- Respond promptly to guest requests regarding room cleanliness, amenities, and linen to exceed guest satisfaction.
- Report any noted repairs or maintenance issues to management immediately to ensure prompt resolution.
- Resolve guest complaints within scope of authority, referring matters to management as necessary.
- Notify management of any unusual events, circumstances, missing items, or alleged theft.
- Retrieve, stock, restock, and store housekeeping carts according to prescribed procedures and regulations.
- Return found items to the housekeeping department, logging relevant information for record-keeping.
- Clean corridors and service areas as assigned to maintain a clean and welcoming environment.
- Notify management of unsafe conditions, needed maintenance, or accidents.
- Prior housekeeping experience in a hotel environment is preferred.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Must demonstrate a positive attitude, professional demeanor, and commitment to guest satisfaction.
- Ability to work varying schedules, including holidays, weekends, and alternate shifts, to reflect business needs.
Pacific Hospitality Group is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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