Evening Lobby Attendant

3 days ago


Cambridge Massachusetts, United States Charles Hotel Full time
Job Summary:

In this role as a Lobby Attendant, you will be responsible for maintaining the cleanliness and appearance of the public areas of the hotel. Your primary objective will be to ensure that all guests have a positive and memorable experience during their stay.

Key Responsibilities:
  • Comply with all hotel standards and regulations to ensure safe and efficient hotel operations.
  • Clean and buff floors daily according to hotel standards.
  • Shampoo carpets in public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean public restrooms and ensure maintenance on a regular basis.
  • Practice safe work habits to ensure safety to guests, fellow associates, and yourself.
  • Handle items for 'Lost and Found' according to hotel standards.
  • Turn in all keys and assignment sheets to the Housekeeping or Front Office at the end of the shift.
  • Complete daily assignment checklists and submit to supervisor at the end of the day.
Additional Responsibilities:
  • Deep clean assigned areas as needed.
  • Set up and maintain complimentary hotel lobby functions, including coffee service and concierge events.
  • Clean and set up meeting room functions.
  • Deliver service items to guest rooms upon request from the front desk.
  • Perform any other duties requested by management.
Requirements:
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to maintain composure and objectivity under pressure.
  • Secondary language is helpful.
About The Charles Hotel:

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surroundings by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston, or dine at some of the Boston and Cambridge area's finest restaurants.

About Aimbridge Hospitality:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.



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