Guest Services Coordinator

3 weeks ago

Cambridge Massachusetts, United States Charles Hotel Full time

Position Overview:


As a Guest Services Coordinator, you will provide exceptional support to our visitors during their stay, ensuring a welcoming, polite, and efficient experience through assistance with luggage and sharing local insights.

At The Charles Hotel, you will be surrounded by entrepreneurial colleagues, embracing the unique atmosphere of an independent hotel.

As part of our team, you will enjoy:

- Comprehensive Blue Cross Blue Shield medical insurance starting from $1.16* weekly

- Access to a 401(k) plan with company matching

- Eight paid holidays annually plus an additional personal day

- Travel perks across various brands

- Complimentary daily meals

- Free access to our fitness center

- Discounted daily parking at $5

- A $1000 referral bonus

*Rates are subject to change.

Key Qualifications:
High School diploma or equivalent is required; experience in hospitality or a related field is preferred.

Strong communication skills are essential for conveying information clearly.

Ability to assess and choose among different courses of action swiftly and accurately.

Maintain composure and professionalism in high-pressure situations.

Core Responsibilities:
Approach all interactions with guests and team members in a friendly, service-oriented manner.


Maintain regular attendance in accordance with The Charles Hotel standards, adapting to the hotel's needs.

Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty (as per brand standards).

Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.

Welcome guests warmly.

Assist with loading and unloading luggage carts.

Guide guests to their accommodations.

Manage luggage check-in and storage with appropriate tagging.

Deliver messages to meeting spaces.

Provide flowers and packages to guest rooms.

Facilitate room changes as necessary.

Keep an updated list of local attractions, events, and activities to recommend to guests.

Maintain a directory of local transportation options, places of worship, sports venues, etc.

Support the housekeeping team with guest requests.

Ensure the lobby information board is accurate.

Offer information, maps, and directions as needed.

Open doors for guests.

Answer phones to assist guest service representatives.

Conduct house counts using computer systems.

Show guest rooms and suites as required, highlighting company amenities.

Perform any additional duties as assigned by management.

About The Charles Hotel:
The Charles Hotel embodies the eclectic spirit of Cambridge. This urban retreat offers something for every visitor to the Boston area.

Guests can immerse themselves in the academic environment by attending lectures at Harvard, enjoy a leisurely walk along the Charles River, explore downtown Boston, or dine at some of the finest restaurants in the Boston and Cambridge area, including The Charles' own Henrietta's Table.

The Charles is an independent establishment, providing luxurious accommodations with all the comforts of home.

With 18,000 square feet of versatile indoor and outdoor event space, we cater to a variety of occasions.


Conveniently located just minutes from downtown Boston and numerous world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.


Company Overview:


As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from top international lodging brands to luxury hotels, destination resorts, and lifestyle properties.

Our global team is dedicated to serving our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Join a world of opportunities with Aimbridge Hospitality.

Employee Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

- Daily Pay options available (ask your Recruiter for details)

- Medical, Dental, and Vision Coverage

- Short-Term and Long-Term Disability Income

- Term Life and AD&D Insurance

- Paid Time Off

- Employee Assistance Program

- 401k Retirement Plan

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