House Attendant-Turn Down Specialist

3 days ago


Cambridge Massachusetts, United States Charles Hotel Full time
Job Summary

The Turndown Service Attendant is responsible for providing exceptional guest experiences by ensuring the cleanliness and comfort of guest rooms. This role requires attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide turndown service to assigned guest rooms and suites
  • Clean and refresh guest rooms as needed
  • Restock guest rooms with linens, towels, and amenities
  • Remove trash and dirty linen from guest rooms
  • Keep hallways, public areas, and closets clean and tidy
  • Report any maintenance or repair issues to the Housekeeping Supervisor/Manager
  • Handle lost and found items according to hotel standards
Requirements
  • High school diploma or equivalent and/or experience in a hotel or related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Ability to lift and move heavy objects
  • Availability to work evenings and weekends
Benefits

The Charles Hotel offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.


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