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Customer Service Ambassador

2 months ago


Southborough, Massachusetts, United States Red Roof Full time

**Welcome to Red Roof**

**Job Title:** Front Desk Rep

**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our front desk team as a Front Desk Rep. As a Front Desk Rep, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

**Key Responsibilities:**

  • Welcome and assist guests with their stay, including checking in/out, wake-up calls, and handling guest concerns and requests
  • Take reservation requests and make adjustments to reservations as needed
  • Work with Hotel Management and other team members to provide an excellent guest experience
  • Use our front desk computer system to complete customer transactions and run reports
  • Communicate with the housekeeping team to be aware of room availability or guests

**Requirements:**

  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills (i.e. math, cash handling, computer skills, etc.)

**What We Offer:**

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.