Administrative Services Supervisor

3 days ago


Libertyville, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and experienced Administrative Services Supervisor to join our team at Advocate Health. This role will oversee the daily operations of our administrative staff, ensuring seamless execution of tasks and projects.

Key Responsibilities
  • Supervision of Clinical Support Staff
    • Lead and direct a team of clinical support staff, providing guidance, evaluation, and supervision to ensure high-quality performance.
    • Develop and implement schedules to ensure adequate coverage and efficient use of resources.
    • Evaluate staff productivity and implement strategies to improve efficiency and effectiveness.
    • Conduct regular meetings with staff to promote team building, problem-solving, and open communication.
  • Administrative Operations and Office Management
    • Oversee the daily functioning of the office, including space allocation, supply chain management, phone assignments, and equipment maintenance.
    • Monitor and evaluate the performance of administrative staff, providing feedback and coaching to improve performance.
    • Coordinate physician and therapist scheduling to optimize revenue and ensure efficient use of resources.
    • Establish and monitor protocols for administrative office operations, ensuring compliance with regulatory requirements.
  • EMR Training and Support
    • Develop and deliver training programs for staff on the use of our electronic medical record (EMR) system.
    • Provide ongoing support and consultation to staff, assisting with problem-solving and ensuring proper use of EMR features.
    • Collaborate with the System Administrator to ensure seamless integration of EMR with other systems and applications.
  • Payroll and Benefits Administration
    • Oversee payroll processing for all hourly and administrative employees, ensuring accuracy and compliance with regulatory requirements.
    • Manage holiday schedules and coordinate with management to ensure adequate coverage.
  • Safety and Compliance
    • Ensure a safe and healthy work environment by identifying and mitigating potential hazards and risks.
    • Participate in hospital committees and meetings to discuss and resolve safety issues.
    • Collaborate with management to develop and implement safety protocols and procedures.
  • Human Resources and Compliance
    • Provide HR support to staff, including maintaining accurate and up-to-date HR files and serving as a liaison to HR Direct.
    • Represent HR compliance at BHS audits and surveys, ensuring adherence to regulatory requirements.
  • Clinician License Management and Paneling
    • Oversee the management of clinicians' licenses, ensuring timely renewal and compliance with regulatory requirements.
    • Supervise the paneling of BHS staff with insurers, ensuring accurate and timely completion of paperwork.
  • Medical Records and Release of Information
    • Initiate and supervise the maintenance of PHI files archives, ensuring compliance with regulatory requirements.
    • Supervise chart keeping and serve as a liaison to medical records and releases of information.
Requirements
  • Associates Degree in business administration, healthcare administration, or related field, and 2-4 years of healthcare billing experience, or 4-6 years of healthcare billing experience and 3-5 years of supervisory experience.
  • Strong computer skills, including Microsoft Excel, Word, and PowerPoint.
  • Excellent interpersonal and communication skills, with the ability to work effectively with staff, management, and external partners.
  • Strong analytical, organizational, and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.


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