PetSmart Customer Engagement Manager

3 weeks ago

Greenburgh, New York, United States PetSmart Full time
About Our Store

At PetSmart, we're passionate about providing an exceptional customer experience for our pet parents. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, from motivating our associates to ensuring we have the right products on the floor.

About Your Role

In this role, you'll help lead the store team in the following areas:

Pet Parent Engagement

You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You'll have fun getting to know our customers and their pets, so you and the team can create a personalized shopping experience.

Associate Leadership

Our associates are key to making great experiences in our stores. As the Associate Lead, you'll help lead a team who are as passionate about pets as we are. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.

Overall Retail Initiatives

Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.

About Your Career

At PetSmart, we're committed to helping our associates grow and develop their careers. With us, you'll have opportunities to:

  • Gain experience in a different business unit—from the store to the salon or the Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The Warm and Fuzzies

We've highlighted job responsibilities as best as we could above—but the best parts of working at PetSmart can't be fully described in the job description. It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea. It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored. It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken. It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel. It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption. It's the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, it's a community of those who work together for the love of pets. Apply now to experience a career that loves you back. We look forward to seeing your application to join our Department Management team.

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