Customer Service Representative

2 weeks ago


Greenburgh, New York, United States Citigroup Inc Full time

The Customer Service Representative is an entry-level position at Citigroup Inc. responsible for delivering exceptional client experiences and supporting the execution of branch activities.

The primary objective is to provide high-quality customer service, identify referral opportunities, and maintain a working knowledge of client accounts and products.

Key Responsibilities:

  • Provide a positive first impression through friendly and efficient customer service
  • Perform accurate banking transactions, including managing cash supply and maintaining branch vault cash
  • Identify referral opportunities for new products and services based on client financial goals
  • Educate clients on digital and self-service opportunities offered by Citigroup
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure client and bank asset safety
  • Ensure all client needs are met and effectively manage client issues/concerns

Requirements:

  • Previous relevant experience preferred
  • Demonstrated sales and customer service experience
  • Money handling experience
  • Effective problem-solving and communication skills
  • Ability to work well in a team-oriented environment

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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