Billing Operations Manager

3 weeks ago

Encino, California, United States New Gig Solutions Full time
Job Overview

New Gig Solutions is seeking a highly skilled Billing Operations Manager to join our team. This role is responsible for overseeing the entire billing process, from invoicing to payment processing, and ensuring compliance with industry standards and regulations.

The ideal candidate will have strong leadership and team management skills, as well as excellent analytical and problem-solving abilities. They will be responsible for implementing best practices, improving billing processes, and ensuring the accuracy and integrity of billing data.

Key Responsibilities:

  1. Team Management:
    • Lead, mentor, and supervise the billing team.
    • Set goals, objectives, and performance metrics for the department.
    • Foster a collaborative and supportive work environment to motivate team members.
  2. Billing Operations:
    • Oversee daily billing operations, ensuring timely and accurate invoicing.
    • Develop and implement procedures and policies to enhance efficiency and accuracy.
    • Monitor and analyze billing processes to identify areas for improvement.
  3. Financial Management:
    • Ensure all billing transactions comply with company policies and regulatory standards.
    • Reconcile billing accounts and manage discrepancies.
    • Prepare financial reports and analyses related to billing and revenue collection.
  4. Customer Relationship Management:
    • Build and maintain strong relationships with clients, addressing billing inquiries and resolving issues promptly.
    • Collaborate with sales, service, quality assurance, and customer service teams to ensure a seamless customer experience.
    • Manage escalated customer complaints and disputes professionally.
  5. Compliance and Reporting:
    • Ensure compliance with all relevant regulations and industry standards.
    • Prepare and present regular reports on billing performance, trends, and areas of concern.
    • Implement and maintain quality control checks to ensure the accuracy and integrity of billing data.
  6. Technology and Systems:
    • Evaluate and implement billing software and tools to optimize department operations.
    • Stay updated with industry trends and technological advancements in billing processes.
  7. Chargeback Management:
    • Challenge chargebacks made by clients, gathering necessary documentation and evidence to dispute claims.
    • Collaborate with customer service and sales teams to understand reasons behind chargebacks and implement strategies to minimize future occurrences.
    • Maintain accurate reporting of chargeback activities and resolutions, analyzing trends for improvements.
  8. Offset Management:
    • Maintain a list of offsets and ensure accurate collection and application against outstanding invoices.
    • Collaborate with the finance team to identify and track potential offsets, ensuring timely resolution and reporting.

Qualifications:

  • Skills:
    • Strong leadership and team management skills.
    • Excellent analytical and problem-solving abilities.
    • Proficiency in billing software and financial management systems.
    • Exceptional communication and interpersonal skills.
    • High attention to detail and accuracy.
    • Ability to work under pressure and meet tight deadlines.

Key Competencies:

  • Leadership: Ability to inspire and lead a team toward achieving organizational goals.
  • Analytical Skills: Strong ability to analyze financial data and processes for optimization.
  • Customer Focus: Commitment to providing exceptional customer service and resolving client issues.
  • Time Management: Ability to prioritize tasks effectively and manage multiple projects simultaneously.
  • Compliance Awareness: Understanding of regulatory requirements and industry standards in billing.

This role is ideal for a dynamic and detail-oriented leader who is passionate about optimizing billing processes and delivering exceptional customer service.

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