Chief Operations Officer
4 weeks ago
We are seeking a strategic Director of Operations to help improve execution, develop and implement growth strategies, and provide necessary leverage to scale our successful business.
Key Responsibilities:- Work collaboratively with the team on client pitches, meetings, and strategic events to win, execute, and close new business
- Oversee, manage, and implement best practices across functions including transaction management, social media, marketing, and business operations
- Recruit and hire new team members aligned with our team culture
- Implement brand growth strategies focused on increasing gross revenue
- Business development and facilitating transactions after initial business development through to BOV and marketing packages, communicating with potential buyers, and stewarding the transaction to a successful closing
- Transaction coordination, providing white-glove, concierge-level service to clients in collaboration with the team's Analyst, Graphic Designer, and Associates
- Plan, create, and post thought-leadership content to position our team as the go-to resource for commercial investment sales, leveraging platforms like LinkedIn, Instagram, YouTube, etc.
- Train, mentor, and performance manage the team; monitor individual and team KPIs, leveraging all available data, sales best practices, and professional development materials
- Review the team's workflow, resources, and tools for efficiency, cost savings, and effectiveness as the business grows and scales
- Attend industry events, conferences, and universities for networking with potential clients/collaborators, and recruiting and attracting talent on behalf of the team
- Minimum of 3-4 years of relevant experience working within a commercial real estate (CRE) advisory or lending environment
- Direct knowledge of and experience with the management of personnel within CRE advisory services
- Proven success in setting and achieving managerial objectives, with the demonstrated work ethic, competitiveness, and tenacity required to achieve top performance
- Demonstrated career history of continued growth and success in roles of increased complexity and responsibility
- Able to persevere through difficult challenges and setbacks
- Thrives in a small, cohesive, and hands-on work environment
- Excellent listening skills. Open-minded to different ideas and perspectives
- Highly transparent and ethical, placing a high value on both personal and firm integrity
- High energy; results-oriented
- Performs best when engaging with others in a highly collaborative environment and committed to being part of an integrated team
- Intellectually curious, creative, and a broad-based thinker
- Excellent communication and organizational skills, including written and verbal, and the ability to structure and disseminate complex information in a range of appropriate styles/formats
- Proven leadership and general management skills, willing to take responsibility and be accountable for results
- Excellent educational credentials
- No desire to originate new business
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